FAQ

Owned by Meghan Netterville
Last updated: Oct 23, 2024
1 min read

  1. How do I access Scientific Computing HPC cluster?

    1. Request a SciComp Account

    2. Use the form above to request access to the computational resources provided by the SCU. We require your institutional or departmental affiliation as well as the name of your administrator, or PI, to fulfill the request. Please include your PI in the email, as we would need their approval. 

  2. I have an account but I’m getting a connection closed(off campus)

    1. Users are added to a ticket to obtain remote access over the VPN(completed by a different dept). If you’re still receiving the error, please email us at scu@med.cornell.edu.

  3. Can you install XYZ software?

    1. Before reaching out to team members, please check on the cluster if the software is already installed.

  4. How do I check/load software modules?

    1. To check which software modules are available on the cluster, use:

    2. module avail

    3. To load a specific module:

    4. module load module_name

  5. What should I do if my job is killed or runs out of memory?

    1. Jobs can be killed if they exceed the allocated resources. Check your job’s memory and CPU usage using:

    2. sacct -j job_id --format=JobID,MaxRSS,MaxCPU

  6. Who can I contact for support?

    1. Getting Help with HPC

    2. Always email scu@med.cornell.edu even if you email specific team members directly.

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