Ways to Seek Help and Support
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Contact Scientific Computing Team
Please contact us at scu@med.cornell.edu for further assistance.
When reaching out to us, please include detailed information to help us quickly identify and resolve the issue or answer your question.
Workflow
When emailing for support, please follow the information below to ensure we can assist you efficiently:
Cluster Name:
Indicate which cluster you're using.
General information:
Username: Include your username on the cluster.
Goal: Describe what you are trying to achieve.
Problem Start: When did the issue begin?
Previous Functionality: Did this work before, or is this your first time attempting it?
Actions Taken: List the steps you've already tried to resolve the issue.
Details Section (if applicable):
SLURM Job IDs and Node: Include the Slurm job IDs and specify the node(s) where the error occurred.
Screenshots: Attach screenshots of the steps or errors you encountered; small details can often be helpful.
Exact Commands: Share the specific commands you entered into the console.
Error Messages: Describe the symptoms and include any error messages.
SLURM Output Path: Provide the absolute path to the Slurm output containing the error message (e.g.,
/athena/YOURlab/scratch/CWID/.../...).Troubleshooting: Mention whether you’ve tried searching for the error message or troubleshooting online.
Commands and Error Messages (if applicable):
Exact Commands: Share the specific commands you entered into the console.
Error Message: Describe the symptoms and include any error messages.