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Search this Website:

This site contains a wealth handful of information. You can find helpful content by entering keywords into the search box located at the top right of the page.

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  1. Cluster Name:

    • Indicate which cluster you're using.

  2. General information (If applicable):

    • Username: Include your username on the cluster.

    • Goal: Describe what you are trying to achieve.

    • Problem Start: When did the issue begin?

    • Previous Functionality: Did this work before, or is this your first time attempting it?

    • Actions Taken: List the steps you've already tried to resolve the issue.

  3. Details Section (if applicable):

    • SLURM Job IDs and Node: Include the Slurm job IDs and specify the node(s) where the error occurred.

    • Screenshots: Attach screenshots of the steps or errors you encountered; small details can often be helpful.

    • Exact Commands: Share the specific commands you entered into the console.

    • Error Messages: Describe the symptoms and include any error messages.

    • SLURM Output Path: Provide the absolute path to the Slurm output containing the error message (e.g., /athena/YOURlablabname/scratch/CWID/.../...).

    • Troubleshooting: Mention whether you’ve tried searching for the error message or troubleshooting online.

  4. Commands and Error Messages (if applicable):

    • Exact Commands: Share the specific commands you entered into the console.

    • Error Message: Describe the symptoms and include any error messages.

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